Terms of service

Terms of Service

Who we are. Keepslet is a trading name of Ro. E-com, a sole proprietorship registered in the Netherlands. Chamber of Commerce (KvK) number: 98896008. VAT number: NL005360555B65. Address: Laan van Zuid Hoorn 70, 2289 DE Rijswijk, the Netherlands. Email: support@keepslet.com.

Our products. Keepslet sells engraved jewellery in 18k gold-plated 304L stainless steel, made to order. Photos and the engraving preview on this site are illustrations. The finished piece may differ slightly in colour and in the exact position of the engraving.

Prices. All prices are in euro and include VAT. Delivery costs are shown in our Shipping policy and at checkout.

Your order. You are responsible for checking the spelling of your engraving before you order. We engrave exactly what you type, and you confirm the spelling in your bag before you check out. A contract is formed when we confirm your order by email.

Payment. Payment is taken at checkout through Shopify Payments. We do not store your card details.

Delivery. Every piece is made to order. Please read our Shipping policy for production and delivery times, which are estimates and not guarantees.

Right of withdrawal. Personalised items are made to your specification and are excluded from the 14-day right of withdrawal under EU consumer law (Directive 2011/83/EU, Article 16(c)). This does not affect your statutory rights if an item is faulty, damaged or not as described. See our Refund policy for how to claim.

Faults and guarantee. If an item is faulty, damaged, wrongly engraved or not as ordered, we will remake it or refund you. Your statutory two-year guarantee against defects applies in full.

Care. Plated jewellery wears with use. Please follow the care instructions on our Materials & Care page. Normal wear is not a defect.

Liability. We are not liable for indirect loss. Nothing in these terms limits liability that cannot be limited by law.

Complaints. Email us with your order number. We reply within two working days.

Governing law. These terms are governed by Dutch law. If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live.

Changes. We may update these terms. The version that applies to your order is the one in force when you placed it.